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Legal

Refund Policy

Last updated

Binzide Pro comes with a 14-day money-back guarantee. If it isn't right for you, we'll refund you in full.

Try before you buy

Binzide Free includes most features, so you can see how Binzide works on your Mac before upgrading. See what's included in each plan.

14-day money-back guarantee

You can request a full refund of your Binzide Pro purchase within 14 days of the purchase date, for any reason.

How to request a refund

  • Email hello@ballmac.com from the address you used to buy, and include your order number or the email receipt from Dodo Payments.
  • Refunds are processed by Dodo Payments, our merchant of record, to your original payment method. Your bank may take 5–10 business days to show the refund.
  • When a refund is issued, the license key is deactivated and Binzide returns to the free plan. Your files and settings are not affected.

After 14 days

Refunds after 14 days are at our discretion, for example if Binzide Pro doesn't work as described and we can't fix it. Email us and we'll do our best to help. This doesn't affect any rights you have under consumer protection law.

Client services

Refunds and cancellations for custom app and website projects are covered by the agreement for each project.

More information

See our Terms of Service and Privacy Policy, or email hello@ballmac.com with any questions.