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Refund Policy

Last updated

Acclimach Pro, Binzide Pro, Notchware Pro, Sideme Pro, and Klyqo come with a 14-day money-back guarantee. If it isn't right for you, we'll refund you in full.

Try before you buy

Acclimach, Binzide, Notchware, and Sideme are free to download and use, so you can see how each app works on your Mac before upgrading. See what's included in each plan for Acclimach, Binzide, Notchware, and Sideme. Klyqo starts with a free 3-day trial key, so you can hear every sound and try every setting on your own Mac before you buy; see Klyqo.

14-day money-back guarantee

You can request a full refund of an Acclimach Pro, Binzide Pro, Notchware Pro, Sideme Pro, or Klyqo purchase within 14 days of the purchase date, for any reason.

How to request a refund

  • Email hello@ballmac.com from the address you used to buy, and include your order number or the email receipt from Dodo Payments.
  • Refunds are processed by Dodo Payments, our merchant of record, to your original payment method. Your bank may take 5–10 business days to show the refund.
  • When a refund is issued, the license key is deactivated. Acclimach, Binzide, Notchware, and Sideme return to the free plan; Klyqo stops playing sound until it is licensed again. Your files and settings are not affected.

After 14 days

Refunds after 14 days are at our discretion, for example if a Pro upgrade doesn't work as described and we can't fix it. Email us and we'll do our best to help. This doesn't affect any rights you have under consumer protection law.

Client services

Refunds and cancellations for custom app and website projects are covered by the agreement for each project.

More information

See our Terms of Service and Privacy Policy, or email hello@ballmac.com with any questions.